There can be a number of reasons. Before requesting a withdrawal, make sure:
- a) You have completed wagering requirements.
- b) The funds are in your cash balance, not your bonus balance.
- c) You have not met your withdrawal limit.
You can also try basic troubleshooting, such as:
- a) Using Google Chrome’s latest version.
- b) Clearing your browser’s cache and cookies.
- c) Trying a different device.
- d) Ensuring you don't have a pop-up blocker enabled.
- e) Waiting about an hour and trying again.
If you still can't proceed with your withdrawal request, please contact Customer Support with a screenshot of any error messages and an explanation of the situation. You may also be advised to try an alternative payment method.